Technical Service Bulletins

  • 04-2019-5amp Open or Close

    The following Service Bulletin are recommended changes to procedures or installation standards that improve usability and reliability of WiFiRanger products. 

      TSB ID   04-2019-5amp
      Description  Recommendation of 5amp dedicated switched circuit
      Urgency  Moving forward on OE installations and as needed on AM installations
      Product Line  All DC POE enabled products with indoor/outdoor units 

    It is recommended that new installations of WiFiRanger(TM) products be isoltated on a dedicated, 5amp switchable circuit to facilitate resets and limit shared circuit surges on the same circuit.  Units including the 24VDC step-up converter can be wired into the standard RV fuse panel and switch.  For aftermarket installations the included 5amp ATC fuse should be inserted to the power source.   

    04 2019 5amp image 

  • 04-2019-24VDC Open or Close

     

    If you are powering your WiFiRanger(TM) with an AC wall adapter (as pictured below), NO further action is needed on your part.

     

    ac adapter
    If you are powering your WiFiRanger(TM) with the below described step-up converter, please continue reading.
    This Technical Service Bulletin (TSB) is regarding certain power supplies delivered as part of WiFiRanger(TM) pack systems sold between 09/01/2016 and 03/15/2018.  The affected power supplies were black with a silver label stating "WIFIRANGER DC STEP-UP CONVERTER" with two mounting screw holes on each side.  Please review your 12V DC power supply on your WiFiRanger(TM) Pack.  If it is the one in the picture below please stop using it immediately.  We have found that in the rare situation that the below power supply fails, it may overheat causing permanent damage to your WiFiRanger(TM) products.

    24VDC step up old

     
     

    To check if your WiFiRanger(TM) power supply is part of this technical service bulletin, input your WiFiRanger(TM) ID number in the field above.  Your WiFiRanger(TM) ID number (WFR ID for short) can be found on the [wall sticker] next to the power switch or on the [side of your indoor router] as pictured below.

    NOTE: The below photos are for illustration purposes only.

    stickers v4

    The following Service Bulletin are recommended changes to procedures or installation standards to improve usability and reliability of WiFiRanger(TM) products. 

      TSB ID   04-2019-24VDC
      Description  Replacement of older 24VDC Step-up Converter
      Urgency  Immediate
      Product Line  All DC POE enabled products with indoor/outdoor units and pictured unit    


     

     

     

     

  • 04-2019-PreWire Open or Close

    The following Service Bulletin are recommended changes to procedures or installation standards to improve usability and reliability of WiFiRanger(TM) products. 

      TSB ID   04-2019-PreWire
      Description Description of PreWire cat 5 requirements for POE enabled ODU's
      Urgency  Moving forward on OE installations, as needed on After Market installations
      Product Line  All DC POE enabled products with indoor/outdoor units 

    It is recommended that new installations of WiFiRanger(TM) products utilize a UV rated, high-quality cat 5 wire terminated in the EIA/TIA 568B standard for use as inter-device communication from indoor router to ODU roof unit.  Ends do not require shielding; but do require the wire standard pictured below.   

    Pre wire Cat 5